How to Start a Telephone Answering Service
Peter DeHaan
This audiobook is narrated by a digital voice.
Do you want to own a telephone answering service? Would you like a nice double-digit profit every month?
A mature answering service can do that for you. That’s the good news. The bad? If you don’t do it...
Location:
United States
Networks:
Peter DeHaan
Digital Voice Maxwell G
Call Center Success Series
Rock Rooster Books
English Audiobooks
INAudio Audiobooks
Description:
This audiobook is narrated by a digital voice. Do you want to own a telephone answering service? Would you like a nice double-digit profit every month? A mature answering service can do that for you. That’s the good news. The bad? If you don’t do it right, it could be the worst decision of your life. You could lose your shirt. Learn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service industry. He’s owned, managed, bought, and merged answering services. He’s also an industry writer and publisher. And he worked as a $150-an-hour consultant. In this essential book, you’ll discover: You’ll learn about equipment, cash flow, and managing a team. And you’ll discover a sound growth strategy, how to make the startup phase as short as possible, and the specific methods of thriving answering service companies. If you’re considering starting a telephone answering service, this indispensable guide is a must read. Buy How to Start a Telephone Answering Service today and dive into this exciting industry. Duration - 2h 19m. Author - Peter DeHaan. Narrator - Digital Voice Maxwell G. Published Date - Saturday, 31 January 2026. Copyright - © 2019 Peter DeHaan ©.
Language:
English
Opening Credits
Duration:00:00:10
Introduction
Duration:00:01:20
Chapter One: Let’s Get Started
Duration:00:02:12
Chapter Two: A Brief History of the TAS Industry
Duration:00:07:27
Chapter Three: Strategy Questions
Duration:00:00:33
Premise-Based System Versus Hosted Solution
Duration:00:02:39
Centralized Versus Decentralized Staffing
Duration:00:03:50
Chapter Four: Frequently Asked Questions
Duration:00:00:21
Expected Profits
Duration:00:01:28
Not an Easy Business
Duration:00:02:19
Absentee Ownership
Duration:00:01:39
Free Labor
Duration:00:01:05
Local Competition
Duration:00:01:30
Critical Mass
Duration:00:01:06
Reaching Breakeven
Duration:00:01:03
Labor Costs
Duration:00:00:53
Growth Rate
Duration:00:00:35
Daytime Only Operation
Duration:00:01:53
Pricing Strategy
Duration:00:01:30
Used Equipment
Duration:00:01:16
Experience Preferred
Duration:00:02:20
Business Experience
Duration:00:01:34
Other Positions
Duration:00:03:32
Consistent Service
Duration:00:01:42
Having a Partner
Duration:00:05:46
Outsource Everything
Duration:00:01:51
Other Countries
Duration:00:01:37
Chapter Five: Action Plan
Duration:00:00:19
1. Examine Your Motives
Duration:00:01:08
2. Research the Industry
Duration:00:01:23
3. Write Your Business Plan
Duration:00:01:37
4. Determine Your Rates
Duration:00:01:43
5. Establish Your Business Entity
Duration:00:03:15
6. Launch a Killer Website
Duration:00:03:04
7. Prepare Your Marketing Materials
Duration:00:01:08
8. Select Your TAS Platform
Duration:00:03:09
9. Determine Your Launch Date
Duration:00:03:53
10. Begin Your Prelaunch Marketing
Duration:00:06:08
11. Find a Location
Duration:00:01:25
12. Order Your Internet Service and Computer Hardware
Duration:00:01:42
13. Connect to Your Vendor’s System
Duration:00:01:34
14. Hire and Train Your Staff
Duration:00:01:52
15. Setup Your Accounts
Duration:00:00:50
16. Begin Serving Your Clients
Duration:00:00:21
17. Optimize Your Operation
Duration:00:00:22
Optional Approaches
Duration:00:01:27
Glossary
Duration:00:48:00
About Peter Lyle DeHaan
Duration:00:01:04
Closing Credits
Duration:00:00:27