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Opening Credits
1/6/2024
Book Abstract
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About the Author
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Important Note About This Book
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Part I: Fundamental Techniques in Handling People
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Principle 1: Don't Criticize, Condemn or Complain
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Principle 2: Give Honest and Sincere Appreciation
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Principle 3: Arouse in The Other Person an Eager Want
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Part II: Six ways to make people like you
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Principle 1: Become genuinely interested in other people
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Principle 2: Smile
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Principle 3: Remember that a person’s name is to that person the sweetest and most important sound in any language
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Principle 4: Be a good listener. Encourage others to talk about themselves
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Principle 5: Talk in terms of the other person’s interests
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Principle 6: Make the other person feel important – and do it sincerely
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Part III: How to Win people to your way of thinking
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Principle 1: The only way to get the best of an argument is to avoid it
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Principle 2: Show respect for the other person’s opinions. Never say, “You’re wrong.”
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Principle 3: If you are wrong, admit it quickly and emphatically
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Principle 4: Begin in a friendly way
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Principle 5: Get the other person saying ‘yes, yes’ immediately
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Principle 6: Let the Other Person do a great deal of the talking
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Principle 7: Let the other person feel that the idea is his or hers
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Principle 8: Try honestly to see things from the other person’s point of view
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Principle 9: Be Sympathetic to the other person’s ideas and desires
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Principle 10: Appeal to the nobler motives
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Principle 11: Dramatize your ideas
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Principle 12: Throw Down A Challenge
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Part IV: Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
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Principle 1: Begin with praise and honest appreciation
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Principle 2: Call attention to people’s mistakes indirectly
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Principle 3: Talk about your own mistakes before criticizing the other person
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Principle 4: Ask questions instead of giving direct orders
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Principle 5: Let the other person save face
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Principle 6: Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
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Principle 7: Give the other person a fine reputation to live up to
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Principle 8: Use encouragement. Make the fault seem easy to correct
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Principle 9: Make the other person happy about doing the thing you suggest
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Ending Credits
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