Sticky Customer Service
Peter Lyle DeHaan
This audiobook is narrated by a digital voice.
Do you lose customers about as fast as you gain them?
It doesn’t have to be that way.
Customer service isn’t a once-and-done effort. It takes ongoing work to truly meet your customers’ expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.
With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away.
You’ll discover:
Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well.
Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track.
Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers’ expectations every chance you get.
Get Sticky Customer Service and turn customer retention into a strength.
Duration - 2h 31m.
Author - Peter Lyle DeHaan.
Narrator - Digital Voice Maxwell G.
Published Date - Thursday, 30 January 2025.
Copyright - © 2021 Peter DeHaan ©.
Location:
United States
Networks:
Peter Lyle DeHaan
Digital Voice Maxwell G
Sticky Series
Rock Rooster Books
English Audiobooks
Findaway Audiobooks
Description:
This audiobook is narrated by a digital voice. Do you lose customers about as fast as you gain them? It doesn’t have to be that way. Customer service isn’t a once-and-done effort. It takes ongoing work to truly meet your customers’ expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength. With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away. You’ll discover: Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well. Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track. Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers’ expectations every chance you get. Get Sticky Customer Service and turn customer retention into a strength. Duration - 2h 31m. Author - Peter Lyle DeHaan. Narrator - Digital Voice Maxwell G. Published Date - Thursday, 30 January 2025. Copyright - © 2021 Peter DeHaan ©.
Language:
English
Opening Credits
Duration:00:00:09
Customer Service Matters
Duration:00:04:18
In-Person Customer Service
Duration:00:00:23
Is It Business or Personal?
Duration:00:06:08
Customer Service Is Not a Slogan
Duration:00:04:23
Customer Service Is a Strategy
Duration:00:05:06
Get Mad to Get Results
Duration:00:03:29
An Eye for Customer Service
Duration:00:08:49
Customer Rip-Offs
Duration:00:07:39
Penny Wise and Dollar Foolish
Duration:00:05:08
Consistency Matters Most
Duration:00:06:59
Telephone Customer Service
Duration:00:00:53
The Trials and Triumphs of Telephone Support
Duration:00:03:34
Call Center 101
Duration:00:06:59
The Truth About Interactive Voice Response
Duration:00:03:20
Does Anyone Like Speech Recognition?
Duration:00:04:08
The Perfect Answer
Duration:00:03:19
One Moment While I Disconnect Your Call
Duration:00:05:22
Your Staff on Autopilot
Duration:00:05:02
Guilty Until Proven Innocent
Duration:00:04:30